Get Help at MSCF

Already know who to contact? >>> Go to the list of support request forms.

Not sure where to go for support? >>> Use the following table to identify who to contact.

What do you need help with? Who to Contact
  • getting started at MSCF
  • getting computer accounts
  • using MSCF software (general)
  • programming
  • scientific consultation
  • visualizing scientific data
  • Graphics & Visualization Laboratory (EMSL 1101)
  • other questions
 MSCF Scientific Consulting group
  • a computing job that died
  • status of high performance computers
  • problems with high performance computers or system software
  • high performance computing emergencies
 MSCF Computer Operations group
  • NWChem software
 NWChem development team
  • Ecce software: problem reports, questions, requests
 Ecce development team
  • NWfs - Distributed file storage
 MSCF Computer Operations group

Support Request Forms

Use support request forms (below) to register non-emergency requests, problems, and questions through email-the preferred method. Please use the annotation fields on the request forms to help categorize and route the requests.

Request queues* show ongoing requests, subsequent actions, and resolutions. All ongoing requests, even those initiated by other means, should become entries in the appropriate queue.

Support Request Form Request Queue* Email alternative / Phones / Hours
MSCF Consulting form queue mscf-consulting@emsl.pnl.gov
509-371-6477
Monday - Friday: 8am - 5pm, PST
MSCF Computer Operations form queue mscf-support@emsl.pnl.gov
Monday - Friday:7:30am - 5pm, PST
Emergencies only: 509-371-6100
Ecce form queue ecce-support@emsl.pnl.gov
EMSL form queue support@emsl.pnl.gov

*Request status queues are not visible to unauthorized users.